Terms of Service

Fulnex is a SaaS warehouse management platform for South African e-commerce businesses operating WooCommerce stores. The Service includes:

• WooCommerce order synchronisation
• Stock management and inventory tracking
• Pick list generation and warehouse workflow tools
• Reporting and analytics
• Multi-user team access

We may add, modify, or remove features at our discretion. Material changes to core functionality will be communicated in advance.

2.1 Eligibility

You must be at least 18 years old and legally capable of entering binding contracts.

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities under your account
• Notifying us immediately of any unauthorised access

2.3 One Account Per Email

Each individual must use a unique email address. Each user can belong to only one business at a time.

3.1 Plans and Pricing

All prices are in South African Rand (ZAR). VAT-exempt as the operator is currently below the VAT registration threshold. This may change in future, with appropriate notice.

3.2 Billing Cycle

Subscriptions are billed monthly in advance via PayFast. The billing date recurs on the same calendar day each month.

3.3 Payment Failure

If a payment fails, we will:

• Retry the payment automatically
• Send you a notification by email
• Suspend Service access if payment is not received within 7 days (grace period)
• Cancel the subscription if payment is not received within 30 days

3.4 Refunds

Subscription fees are non-refundable for the current billing period. We do not offer pro-rata refunds for cancellations mid-cycle. Exceptions may be made at our discretion for significant technical issues.

3.5 Price Changes

We may change pricing with at least 30 days written notice. Existing subscribers continue at their current price for the next billing cycle.

3.6 Plan Changes

You may upgrade your plan at any time — the change is effective immediately and the new monthly price is charged on your next billing date. You may downgrade your plan at any time — the change takes effect at the end of your current billing cycle.

You agree NOT to:

• Use the Service for any illegal purpose
• Violate any applicable South African laws
• Process personal information of third parties without lawful basis under POPIA
• Attempt to access other users' accounts or data
• Reverse engineer or attempt to extract source code
• Use the Service to send spam or malicious content
• Resell or redistribute the Service without written permission
• Submit false, misleading, or fraudulent information
• Exceed reasonable rate limits on API calls or order syncing

We reserve the right to suspend or terminate accounts that violate these rules.

5.1 Data Ownership

You retain full ownership of all data you upload, sync, or generate using the Service.

5.2 Our License

You grant us a limited license to:

• Store, process, and display your data to provide the Service
• Create backups for data integrity
• Aggregate and anonymise data for service improvement

5.3 Data Export

You can export your data at any time during your subscription. After cancellation, you have 30 days to export before permanent deletion.

5.4 Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

We aim for 99.5% uptime, excluding scheduled maintenance. The Service may be temporarily unavailable due to maintenance, third-party provider outages, force majeure, or security incidents.

We do not offer SLA credits for downtime in current pricing tiers.

The Service connects to third-party platforms including WooCommerce stores and PayFast. You acknowledge that we are not responsible for third-party platform behaviour, downtime, or changes. Your use of third-party platforms is governed by their own terms.

8.1 By You

You may cancel your subscription at any time from the billing page. Cancellation takes effect at the end of your current billing cycle.

8.2 By Us

We may suspend or terminate your account if:

• You breach these Terms
• Payment fails and is not resolved within 30 days
• We discontinue the Service (with at least 60 days notice)
• Required by law or court order

8.3 After Termination

We retain your data for 30 days after termination, then permanently delete. You can export your data during the 30-day window.

9.1 Disclaimer

The Service is provided "AS IS" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or accuracy.

9.2 Limitation

To the maximum extent permitted by South African law, our total liability shall not exceed the lower of:

• Total subscription fees paid in the 3 months preceding the claim, OR
• R5,000

We are NOT liable for loss of profits, data loss (where you have not made independent backups), indirect damages, or force majeure events.

These Terms are governed by the laws of the Republic of South Africa. Disputes shall be resolved by good-faith negotiation first. If unresolved, disputes shall be referred to the High Court of South Africa, Western Cape Division.

We may update these Terms from time to time. Material changes will be communicated via email and dashboard notification. Continued use after changes constitutes acceptance.

For any questions regarding these Terms:
Email: hello@fulnex.cloud