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Fulnex Customer Care · add-on module

Turn Returns And Complaints Into A Real Workflow

Returns, RMAs, and support tickets — tracked against your real orders, assigned to your team, and resolved with a full audit trail. No more guessing what's coming back or who's handling what.

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Requires an existing Fulnex account · from R99/month

How it works

Step 1

Log a ticket

Open a ticket for a return, refund, complaint, or question — link it straight to the original order.

Step 2

Assign & prioritize

Assign it to a staff member and set a priority so nothing urgent slips through.

Step 3

Track return items

Log exactly which SKUs are coming back, why, and what you're doing about it — refund, replace, or credit note.

Step 4

Resolve & keep a record

Every note stays on the thread. Mark resolved and you've got a full history for that customer.

Support, not guesswork

Handle customer returns, generate RMA numbers, track refunds, and link tickets to original orders. Reduces support time per ticket.

Every ticket in one place

  • Returns, refunds, complaints, and questions on one board
  • Link any ticket straight to the order it came from
  • Status workflow: open → in progress → awaiting customer → resolved

Real return tracking

  • Log SKU, quantity, and reason for every returned item
  • Track the resolution per item — refund, replace, credit note, or reject
  • See what's actually coming back before it lands on your dock

Built for a team, not a spreadsheet

  • Assign tickets to specific staff
  • Internal notes thread — the full history stays with the ticket
  • Unassigned and aging counts surface what's falling behind

Priced with your Fulnex plan

Fulnex Customer Care is billed on top of your existing plan tier. Cancel anytime.

Starter

For getting returns under control

R99/mo
  • Returns, refunds, complaints & questions
  • Per-item return tracking
  • Assignment, priority & internal notes
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MOST POPULAR

Growth

For a growing support queue

R249/mo
  • Returns, refunds, complaints & questions
  • Per-item return tracking
  • Assignment, priority & internal notes
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Professional

For high-volume returns and support

R499/mo
  • Returns, refunds, complaints & questions
  • Per-item return tracking
  • Assignment, priority & internal notes
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Questions

No — it's a paid add-on, billed monthly on top of whichever Fulnex plan you're on (Starter, Growth, or Professional). You'll see the price for your specific tier before you subscribe.
Yes. Fulnex Customer Care is a module inside the main Fulnex platform, not a standalone product — it needs an existing Fulnex account and plan to attach to.
No — resolving a ticket as a refund records the decision and keeps a full record, but the actual refund is still processed by you through your normal payment provider. Nothing touches real money automatically.
Yes — general questions and complaints don't need an order attached. You can also link one later once it's found.
Yes — cancelling keeps the module active until the end of your current billing period, then it switches off automatically. No lock-in.
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